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關於我們 > 服務公告 > 冷運到家(B2C)服務 - 疫情下的最新安排
冷運到家(B2C)服務 - 疫情下的最新安排

由2022年3月30日起,新夏暉將取消冷運到家(B2C)服務之上門收貨5票限收要求,請注意所有快件的時效不作保證。


除了所有隔離中心、社區治療設施、過去14天内曾有確診個案的樓宇的收派服務不設上門派送外,我司會因應各區疫情狀況,調整限制上門收派的區域及大廈,司機有機會要求客戶於位址樓下交收貨件。


為保障客戶及員工安全,新夏暉一直嚴格執行全面的防疫措施,並為倉儲及收派員工配置足夠防疫裝備,每天進入工作場所前,員工均需進行快速檢測,並確保結果呈陰性。另外,新夏暉定期為中轉場地、貨台、貨車以至各類大小型儀器進行消毒清潔,保持安全及健康的工作環境。


由於現時疫情發展仍然不穩定,新夏暉服務可能因應不同情況作出調整。


如有任何查詢,歡迎致電客戶服務熱線 (852) 2731 2300,感謝客戶一直對新夏暉的支持。


Starting from 30 March 2022, HAVI will cancel the minimum 5 shipments requirement for each pick up of B2C service. Please note that the transit time of all shipments will not be guaranteed. 


No to-door delivery service is provided to all isolation centers, community treatment facilities and buildings with confirmed cases in the past 14 days. Meanwhile, the areas and buildings for restricting to-door delivery service will be adjusted according to the epidemic situation. Consignees may be asked for collection on the ground floor.


To better protect the safety of our customers and employees, HAVI launched a series of anti-epidemic measures and provided sufficient personal protective equipment to our staff. Besides, we require all site staff to present negative COVID-19 test result before entering working environment. Disinfection has been strengthened to each operations areas.


Since the fifth wave of COVID-19 situation is still unstable, HAVI may make adjustments to the delivery services subject to the situation.


Should you have any enquiries, please feel free to contact our Customer Service hotline (852) 2731 2300. Thank you for your support and understanding.


(本公告於2022年3月29日更新)